Shipping policy

Shipping Policy

At Tinsel Tails, we want your furry family members' Christmas goodies to arrive safely and in plenty of time for the festive fun. 🎄🐾

Order Processing

Orders are generally processed within 1–3 business days after your order has been confirmed.

During busy periods, particularly in the lead-up to Christmas, processing and delivery times may be longer than usual. We recommend ordering early to avoid disappointment.

Delivery Times

Estimated delivery times will vary depending on the product, delivery location and shipping service available.

Where an estimated delivery timeframe is provided at checkout or on a product page, this is an estimate rather than a guaranteed delivery date.

Please allow additional time during peak Christmas periods, public holidays, severe weather events or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Tinsel Tails may also offer free shipping or promotional shipping offers. Any applicable conditions will be displayed with the offer.

Tracking Your Order

Where tracking is available, you'll receive tracking information once your order has been dispatched.

Please allow a little time for tracking information to become active after receiving your dispatch notification.

Orders May Arrive Separately

We work with a number of fulfilment partners to bring together our Tinsel Tails Christmas collection.

If you purchase multiple products, your order may occasionally arrive in separate packages or on different days. Don't worry if everything doesn't arrive together — the remaining items may still be on their way.

Where available, separate tracking information will be provided for each shipment.

Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible at dawnemmarose@gmail.com.

Once an order has entered processing or been dispatched, we may not be able to change the delivery address.

Tinsel Tails cannot be responsible for orders delivered incorrectly because an incorrect or incomplete delivery address was provided at checkout.

Christmas Delivery

Christmas is our busiest time of year and postal and courier networks can experience significant delays during November and December.

Unless we specifically advertise a Christmas delivery guarantee for a particular product or order date, delivery before Christmas cannot be guaranteed.

We strongly recommend ordering Christmas gifts as early as possible.

Delayed or Missing Orders

If your order appears significantly delayed or your tracking information hasn't updated for an extended period, please contact us at dawnemmarose@gmail.com with your order number and we'll investigate it for you.

If an order is confirmed as lost in transit, we'll work with you to provide an appropriate resolution.

Damaged or Incorrect Orders

If your item arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible with your order number and photographs of the item and packaging where possible.

We'll work with you to make it right in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.